Booking terms and conditions of Wild Coast Horse Trails & Horse Safaris and riding holidays at Sunray Farm.

Booking Terms and Conditions 

Booking form 

Emailed booking forms are regarded as properly signed.

Group booking

One person is responsible for the correspondence and collection and payment of any out standing trail fees.  Each person in the group is required to complete the riders’ details and sign an indemnity form.  BOOKING FORM & RIDER DETAILS

Payment 

If the full price of your confirmed holiday has not been paid 7 days before the departure date Wild Coast Horse Trails/ Sunray Farm can treat your booking as cancelled in which case the deposit is forfeited.

A non refundable booking deposit is payable within 7 days of making your reservation to confirm your holiday.

Full payment for your holiday must be made before your arrival.

Cancellation by client 

Restitution before departure:  No refunds will be made on any deposits paid.  Full payment is required 30 days before the start of your stay with us.   No refunds will be made should a client leave before the end of their intended booking. We recommend that clients take out trip cancellation insurance.

Seasonal booking variations

• Prices quoted for holiday arrangements assume a minimum of two clients. If the minimum is not reached 2 weeks before the commencement of the holiday, we reserve the right to offer you any of the following alternatives:
  
• Postponement of the holiday to a date suited by both parties.
  
• Continuation with the original date, converting the ride to a private ride on payment of a single supplement. (+50% on standard price)
  

If you change your booking

Should you wish to make any changes to your holiday after it has been confirmed, you are required to advise us by email .We will try to accommodate your wishes as best as we can, but can not guarantee this.

The cost of your holiday

Wild Coast Horse Trails/ Sunray Farm reserves the right to increase or decrease the prices previously quoted for holiday arrangements before a booking is confirmed. External factors beyond our control may affect the holiday costs such as accommodation tariff increases, taxes (e.g. VAT), exchange rate fluctuations etc. A booking is only confirmed once a deposit has been received.

Insurance

Riding horses, hunting and fishing always represents an amount of risk. Therefore for your own benefit and ours we have made participation in our adventures & safaris subject to you taking out a suitable travel insurance covering you for medical expenses, injury, evacuation and liability for the entire duration of your trip. When booking you confirm that such insurance will be in place. Please make sure that no exclusion clauses limit protection for the type of activities included in your holiday.

Please note:  In the unlikely event of you having to go to hospital during your stay with us, the local private hospitals do not accept overseas medical insurance.  You will be required to pay a deposit within 24 hours or be transferred to a government facility.  Please ensure that you travel with a valid credit card – this is the most effective way of paying for your treatment, and it is easy for your family/insurance to transfer money to cover your medical treatment. It also gives your insurance company time to contact the hospital and guarantee payments ect.

Liability

Whilst riding or in the vicinity of horses in the care of the operator or guide of your trip you must comply with the instructions of that person. You accept that the aforementioned operator or guide is entitled to require you to dismount or to refuse to allow you to ride if for any reason they consider that you may endanger the safety or welfare of any person or horses. If so required you have no claim and will not be entitled to any compensation or refund.

You understand and accept that you will be required to sign our standard “liability waiver” on arrival. A copy of our indemnity form is found on this web site or we can send you one by email.

Domicile executandi 

All possible disputes arising from our terms and conditions are subject to South African Law and any hearing of cases will take place in a South African Court of Law.  

BOOKING NOTES

• Prices quoted exclude flights to and from South Africa & internal flight to East London (SA)
  
• There are no ATM machines in our area; cash must be drawn in East London before coming to our remote village.  You will generally only need money for curios, drinks at the bar and gratuities and a day trips including a Big 5 game drive. 
  
• Unless otherwise stated road transfers from the airport to and from the wild coast resorts are charge separately.
  
• Unless otherwise stated includes all meals, accommodation, horse riding and equipment, the service of a experienced guide, and a back up vehicle to transfer your luggage from point to point, 
  
• Drinks and alcoholic beverages are to be paid separately; we do however provide water bottles for the saddle bags.
  
• Our clients on overnight trails do not lift a finger. Unless of course they choose to and they are welcome to help out with the horses; we provide a full service to our riders. 
  
• Beginner and novice riders can be catered for by prior arrangement and on separate dates unless booking as a single group. We welcome family groups and riders with non riding partners.
  
• The riding is paced according to the rider’s abilities. Generally walking along cattle paths and cliff tops, long trots and canters on sandy tracks, with fast canters and an occasional gallop along the beaches.
  
• We generally ride 2 to 3 hours in the morning and again 1 ½ to 2 hours in the afternoon, depending on the weather, sea tides and what the riders can manage.  Sometimes it is a little shorter, and sometimes a little longer.
  
• Our horses are relaxed, easy to ride, fit and forward going, Most have snaffle mouths; we ride in Liversage trail & endurance saddles.
  
• The horses are a selection of Boerperd, Part Arab, Anglo Arab, TB, Percheron crosses. They stand between 14.2 hh and 16 hh.  The average  being 15.2 hh
  
• Riders over 95 kg can be accommodated, however we reserve the right to charge a supplement and the riders will be required to alternate their riding between two horses while on longer trails. This is charged at the guide’s discretion and is judged on rider fitness and riding experience. This is payable in cash, at our discretion on first day of trail. Please be advised that riders, who are boarder line heavy weights, are to have the cash with them.  This supplement is non-commissionable.
  
• We normally have 2 to 8 riders per trail which may include riders who are with us on our working riding holiday.
  
• Groups can be accommodated on private trails Minimum 4 riders maximum 12 riders.(Riding clubs, family groups and friends) A private trail supplement is payable if there are less than 4 riders.
  
• Should a rider not want to share accommodation with another rider, or we have no other rider for them to share with; a 10 % single supplement will apply.
  
• Should there be only 1 rider on trail a 50 % supplement will apply on the standard rate.
  
• Please note that there may be a surcharge on standard rates if the trail falls into Peak & high Season. Price will be confirmed when booking.
  
• All trails must be paid in full before the client arrives.
  
• Payment must be made in South African Rands, British Pounds or Euro.
  
• All confirmed bookings with deposits received will be honored at the quoted rate.
  
• Wild Coast Horse Trails reserves the right to increase or decrease the prices previously quoted for holiday arrangements before a booking is confirmed. External factors beyond our control may affect the holiday costs such as accommodation tariff increases, taxes (e.g. VAT), exchange rate fluctuations etc.
  
• We will endeavor to keep to the ride itinerary as stated, but factors beyond our control (especially the weather & sea tides!) could mean that we have to make alternative accommodation arrangements, or change the ride plan on any given day.  What ever happens, you our client will still get a great riding holiday!
  

SAFETY REGULATIONS

• We prefer that all persons, when mounted wear protective head gear.
  
• We recommend that you bring your own protective riding hats; we have a selection available if you do not have one.
  
• We also recommend that riders wear long riding boots or short boots with half chaps to prevent chaffing on the legs.
  
• In the interest of general safety, the guide’s decision in any given situation is final as the well being of the horses and riders is paramount.